Job Title: Field Customer Service Rep Role Type: Full Time, Permanent Location: North Midlands
**Full Driving Licence Essential**
Harper Finley Recruitment have partnered with a well-established medical device supplier to recruit Field Customer Service Representatives across Ireland. No previous medical or clinical experience is required, as full training will be provided. The role involves travelling within an assigned area to patients’ homes and hospitals to deliver and set up medical equipment, demonstrate how it works, and show clients how to use it. You’ll also provide support in person and over the phone. This role would suit someone who is hardworking, caring, patient, and enjoys helping others.
Duties & Responsibilities:
Provide exceptional levels of customer service to all clients
Deliver and install equipment in hospitals, care facilities and patients’ homes
Show patients, carers and healthcare staff how to use equipment
Provide ongoing support and help resolve issues for patients, carers and medical staff
Troubleshoot user issues
Respond to equipment breakdowns and queries related to products
Carry out routine patient visits to check equipment
Keep patient and customer records up to date
Requirements:
Full, clean Irish driving licence
A kind, caring and patient manner
Willingness to travel and spend long hours driving
Excellent communication skills, an ability to give clear instructions in person an over the phone
An interest in learning about medical products
Excellent customer service skills
Experience in client facing roles, ideally in a caring or face to face capacity
Confidence is using a tablet for work
Good geographical knowledge and an ability to plan routes effectively
Availability for on call rota, once a month
Fluency in the English language, written and verbal.
Benefits & Additional Details:
Base salary of €37,000
Bonus
Company Vehicle & Fuel Allowance
Company Card & Lunch Allowance
Private Health Insurance
Additional On Call Payment
Time in Liu
Monday to Friday 9 – 5.30pm (on call rota)
There is currently no visa, or relocation support available with this a role, so it is open to candidates with EU/EEA passport or Stamp 4 Visa.
